[CA] [CA11] MFD freeze - data collision?

[Chuck - Raymarine - Moderator]

Welcome to the Raymarine Forum Paul,

Typically, the symptom reported is resulting from operating the system with older software or a fault within the software. Less frequently, but still possible, the chart card media or the MFD's memory card reader is at fault. Accordingly, tt is recommended that you first verify the version of software which is installed within of the system's devices and if any are found to not be the latest, that the software within the system's devices be updated with the latest available Raymarine product software updates. Should the problem persist thereafter, then it would be recommended that the Chart application's Sonar Logging feature (MENU->PRESENTATION->DEPTHS & CONTOURS->SONAR LOGS) be disabled. Should the problem continue to persist, then it would be recommended that the MFD's waypoint, route, and track data be backed up to a microSD memory card, that the MFD's customizations and settings be noted (recommend taking screen snapshots or photographs)and that a System Settings & Data Reset (HOME->SETUP->MAINTENANCE->SYSTEM SETTINGS & DATA RESET) be executed ... be certain to disable the Sonar Logging feature afterwards. Should the problem persist thereafter, then it would be recommended that the MFD be tested with another Navionics chart card. Should the problem persist or no other Navionics chart card be available for testing, then it would be recommended that the MFD and Navionics chart card only be sent to Raymarine’s Product Repair Center to be bench checked / serviced.