[CA] [CA11] MFD showing wrong Product ID

[Chuck - Raymarine - Moderator]

Seabiscuit,

Remanufactured products typically feature a "R" suffix appended to the product's ID. Product Spares typically feature a "X" suffix added to the product's ID. Spares are products which may be new or remanufactured and are shipped without any of the standard accessories normally packaged with a product. In the case of an eS127 MFD, it would be the MFD alone (i.e. no power cable, mounting bracket, bezel/trim, sun cover, key mat, documentation pack, would be included within the package). Spares are typically shipped to dealers having an immediate need for a replacement product, but no need of the other items typically packaged with the product. Based upon the information which you have provided and that we have been able to look up, this product appears to be remanufactured. I would recommend that it be returned to the Raymarine dealer from whom it was purchased for replacement. Alternatively, the nearest Raymarine Office to your location or the UK Product Support Team at our UK office may be contacted for instructions to seek repair/replacement of the MFD.