[CA] [CA11] Unexpected restarts

[Chuck - Raymarine - Moderator]

Welcome to the Raymarine Forum jefti,

In the event of uncommanded system and applications reboots, the MFD will typically generate error logs. These logs may be saved to a microSD memory card for analysis by Raymarine's engineering team. However, before sending in logs, it would be recommended that system's logs be erased (HOME->SETTINGS->NETWORK->DIAGNOSTICS->ERASE LOGS), that the MFD's software be update with LightHouse 3 v3.9.46, that a Factory Reset be commanded to the MFD (HOME->SETTINGS->THIS DISPLAY->FACTORY RESET), and that the problem be duplicated.

Should the problem be duplicated, then the following would be recommended:
- a system diagram (hand drawn will generally suffice) identifying the makes and models of each of the marine electronics devices within the system (including computers / tablets running navigational planning / chartplotting applications) may be be requested to support an investigation. The diagram should additionally identify how these devices have been interfaced to one another.

- the system's Ethernet and SeaTalkng / NMEA 2000 device data (HOME->SET-UP->NETWORK->DIAGNOSTICS->PRODUCT INFO->SAVE DATA)

- the MFD's logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE LOGS)

- the MFD's crash logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE MFDS CRASH LOGS)

- the MFD's system logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE SYSTEM LOGS)

Upon receiving this data, a problem report will be logged to investigate the problem using received data.