[CA] [CA11] LH3 update es128 weather/radar question

[Chuck - Raymarine - Moderator]

rltrbill,

As indicated on the SR150's software update web page, there have been no software updates to the SR150 since the Oct 2015 release of the 20150209 Patch. Unfortunately, the diagnostic features of LightHouse 3 software are not yet as well featured as those of LightHouse II v19.03 and does not include any SiriusXM Satellite Weather / Radio diagnostics. Should you not have performed a Factory Reset (HOME->SET-UP->THIS DISPLAY->FACTORY RESET) to the MFD after updating from LightHouse II to LightHouse 3, then it is recommended that you do so.

In the event of uncommanded system and applications reboots, the MFD will typically generate error logs. These logs may be saved to a microSD memory card for analysis by Raymarine's engineering team. However, before sending in logs, it would be recommended that system's logs be erased (HOME->SETTINGS->NETWORK->DIAGNOSTICS->ERASE LOGS), that the MFD's software be updated with LightHouse 3 software update available, that a Factory Reset be commanded to the MFD (HOME->SETTINGS->THIS DISPLAY->FACTORY RESET), and that the problem be duplicated.

Should the problem be duplicated, then the following would be recommended:
- a system diagram (hand drawn will generally suffice) identifying the makes and models of each of the marine electronics devices within the system (including computers / tablets running navigational planning / chartplotting applications) may be be requested to support an investigation. The diagram should additionally identify how these devices have been interfaced to one another.

- the system's Ethernet and SeaTalkng / NMEA 2000 device data (HOME->SET-UP->NETWORK->DIAGNOSTICS->PRODUCT INFO->SAVE DATA)

- the MFD's logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE LOGS)

- the MFD's crash logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE MFDS CRASH LOGS)

- the MFD's system logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE SYSTEM LOGS)

Upon receiving this data, a problem report will be logged to investigate the problem using received data.