[CA] [CA11] Axiom 12 Freeze at boot up and power screen popup

[Chuck - Raymarine - Moderator]

Welcome to the Raymarine Forum Jon,

It is recommended that you attempt to duplicate the problem (particularly the backlighting issue) with all other equipment circuits, engines, inverters, etc. switched off and the equipment operating on battery alone. Should these conditions have been satisfied, and the problems persist, then it would be recommended that the MFD's software be updated and that a Power ON Factory Reset procedure be executed. There were many odd issues related to the LH3 v3.8.x and v3.9.x software, many of which, were corrected through execution of the Power ON Factory Reset procedure. That said, LH3 v3.10.39 was released earlier this week. It is recommended that this software be installed on the system's MFDs and that the Power ON Factory Reset procedure then be executed to correct the reported behavior.

Should the backlighting issue persist, then it would be recommended that the MFD be sent to Raymarine’s Product Repair Center to be bench checked / serviced.