Post Reply 
 
Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
[LW11] eS97 MFD keeps returning to home page
07-06-19, 11:24 AM (This post was last modified: 07-09-19 06:42 AM by Louise - Raymarine - Moderator.)
Post: #1
[LW11] eS97 MFD keeps returning to home page
eS97 MFD purchased in June 2016 keeps returning to home page without touching any controls.

The eS97 MFD is display a chart when without any interaction it returns to the home page. When it does this the feedback noise that accompanies most operations is also heard. We checked to see if the home button was stuck in the depressed position, but did not appear to be.

Home button still works. Temperature outside was sunny and about 80F degrees.

If you pick the chartplotter again, the unsolicted action typically takes place within a minute or two.

Very annoying!
Find all posts by this user
Quote this message in a reply
07-26-19, 04:58 AM
Post: #2
RE: [LW11] eS97 MFD keeps returning to home page
Dear SRG,

Thank you for your post.

Your eS97 needs to be returned to us for investigation, you can book this in online via our website here.

Many Thanks
Louise
Find all posts by this user
Quote this message in a reply
06-10-20, 02:42 PM
Post: #3
RE: [LW11] eS97 MFD keeps returning to home page
Hi there,
Similar to SRG, we also purchased our es97 in april 2016 and just started to experience the same issue where the screen will go from chartplotter to the Home screen. There is an audible beep just as if someone were selecting "Home".

This occurred while motoring so it wouldn't appear to be a voltage drop. The first time, it occurred after an hour of motoring and the second time after 5 hours of sailing and about 10 minutes after turning the motor on.

We have not updated the Lighthouse software since we purchased, so it isn't related to an update (we will be updating the software shortly, once we figure this issue out).

What was the resolution to SRG's issue?

Thanks!
Find all posts by this user
Quote this message in a reply
06-16-20, 08:08 PM
Post: #4
RE: [LW11] eS97 MFD keeps returning to home page
Hello JRLott,

Issues from the forum are not tracked by the service department and vise versa.

Please update your software first and if you are still experiencing this issue you need to send your eS97 to our service department for further investigation. Select your local Service Center here > Dealer Locator


Happy boating and kind regards
Jules
Find all posts by this user
Quote this message in a reply
Post Reply 


Forum Jump:


User(s) browsing this thread: 1 Guest(s)