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RockBottom · 05-07-20, 10:43 AM

I'm having an issue with an Axiom 9 shutting down when trying to open the waypoint list or waypoint details page. After the first time I experienced this I did a power off reset and manually configured the settings again and issue still came back. It does not do it all the time but fairly often. I am running the latest software version and I have checked all the network connections and they are all good. Also the system voltage was at 13.5 volts the last time this was happening. I have attached the crash logs and a diagram of my network.

Thanks for your assistance.

Chris - Raymarine - Moderator · 05-11-20, 02:26 PM

Hello RockBottom,

Could you please confirm which version of software the display is running?

Chris,

RockBottom · 05-12-20, 10:44 AM

3.11.42

Chris - Raymarine - Moderator · 05-12-20, 01:29 PM

Hi Rockbottom,

When you are reloading the waypoint data are they from a previous software version? I have not been able to duplicate this on our equipment.

Chris,

RockBottom · 05-12-20, 04:36 PM

The waypoints were reloaded from GPX files, not from a previous backup file. Does the crash log indicate anything?

Chris - Raymarine - Moderator · 05-13-20, 09:35 AM

Hi Rockbottom,

Please send me your GPX file,

Chris,

RockBottom · (This post was last modified: 05-13-20 08:48 PM by Tom - Raymarine - Moderator.)

Attached are the files I had loaded at the time.

Chris - Raymarine - Moderator · 05-18-20, 07:40 AM

Hi Rockbottom,

It would appear these files are corrupted. I loaded them in my display and it immediately locked up. Where did these files come from? Can they be regenerated?

Chris,

RockBottom · (This post was last modified: 05-19-20 10:15 PM by Tom - Raymarine - Moderator.)

How are they corrupt? They load just fine in my unit and show on my chart normally. Only sometimes when I open the list it has issues, not always . i have used these files in practically every other manufacturers units with no problems. Does Raymarine offer some type of conversion software? If not I dont know else I could regenerate them.