[CA] [CA11] Axiom Pro 12 system reboot

[miguel_blas]

Good day,

When I try to use multi window function, Cam and Chart, my MFD suddenly reboot. Axiom logo appears, loading again operative system and automatically open the windows that i pushed before.

MFD´s are update to latest software version. And happen with the three MFD onboard.

Cameras are Cam220 IP and MFD´s Axiom Pro 12.

[Chuck - Raymarine - Moderator]

Welcome to the Raymarine Forum miguel,

Please note that we have been unable to duplicate the reported issue within our systems running LH3 v3.11.42 software. If operating with LightHouse 3 v3.11.42, was a Power On Factory Reset performed following the software update? If not, then it is recommended that waypoint, route, and track data be backed up and that a Power On Factory Reset be performed to address the reported issue. After doing so, settings should be manually reconfigured rather than restored from a saved settings file.

[miguel_blas]

Hello Chuck, thanks for your support in this matter.

I already did your recommendation but problem still persist. I read on other forum topic that may very helpful the followings data:

- System device data
- MFD´d logs
- MFD´s crash logs
- MFD´s system logs

I copied on my SD card all data and even have a video when this problem pups up. You use a specific server so I can send you all files?

Thanks.

[Chuck - Raymarine - Moderator]

Miguel,

The supporting files from the Raymarine system may be attached to this thread to be included within the problem report. Videos should be posted to a video sharing site. A link may then be included within one's thread or post to the video which you are seeking to share.

[miguel_blas]

Hello Chuck,

Due to are many files, I´m gonna post more than one post to attach all files.

Sorry for this inconvenience and thanks for your support.

[miguel_blas]

Hello again Chuck,

Second post with missing files.

I will try to send you the video.

[miguel_blas]

Hello Chuck,

This is the video link: https://vimeo.com/384034259

I hope you can help me with this.

Many thanks.

[Chuck - Raymarine - Moderator]

Miguel,

Please additionally save the Product Info (HOME->NETWORK->DIAGNOSTICS->VIEW ALL PRODUCT INFO->SAVE DATA). This will create a file titled Diagnostics_x.json; where represent any additional characters you may give to the file's name. This file will be saved in the path Raymarine/My Data on the microSD memory card.

[miguel_blas]

Hello Chuck I sent you all files, any news about this? You need any extra information?

Or something else I can do.

[Chuck - Raymarine - Moderator]

Miguel,

The previously requested Product Info file has not yet been provided. Please see my earlier response providing the command sequence to produce this file.